Send Professional Text Messages
to Customers and Colleagues
Professional Text Messaging: An Essential Communication Channel for the Modern Workforce
More than ever before, customers are choosing to interact with businesses via text message — and employees are often responding to those texts via a personal number. With VOIP-Pros SMS, employees can quickly and easily connect with customers on whatever channel they prefer via our proven Unified Communications platform, all from a business number that protects their personal information.
SMS Features And Functionality
With VOIP-Pros SMS, users can send 1-to-1 or professional group text messages (including images, video, and documents!) to colleagues and customers via VOIP-Pros UC — all through a business number, an essential tool for protecting personal information and presenting a
professional appearance when it comes to SMS customer service. And because a user’s message history remains accessible, important communications remain available even in the event that an employee leaves the company.
Benefits Of Professional Text Messaging
VOIP-Pros SMS enables coworkers — especially virtual or remote employees — to remain connected to customers from virtually anywhere, increasing flexibility and efficiency within their organization. And should the employee leave the company, their communications remain routed to the company through their business phone number.
Your customers’ lives are busier than ever, and expectations for fast responses and quick turnaround times are rapidly increasing. VOIP-Pros SMS addresses the demand for instant customer service and allows customers to engage with the business through their preferred channel — whether that means via a voice call or text message.
Ready To Learn How SMS Can Deliver Enhanced Customer Experiences And Improved Collaboration?