Fax Cancellation Policy
Fax Cancellation Policy
Cancellation Policy for VOIPPROS Fax Service You may cancel your VOIPPROS Fax Service at any time by providing VOIPPROS with a notice of your intent to cancel by sending an email to customerservice@VOIP-PROS.com or calling our Customer Service Department at 1-888-608-3060.
1.1 Money Back Guarantee. If you are unsatisfied with your VOIPPROS Fax Service for any reason in the first 30 days after your initial sign up, under the condition that you have not used over 50% of the allowed pages in your metered subscription plan or 500 pages in an unlimited plan, you did not receive a free device, and you are not subject to a minimum commitment contract, you may cancel and be eligible for a refund of equipment, activation and subscription fees. Shipping and handling charges are not refundable. Refunds for devices where an RMA was requested within the 30-day period will be made in full if the devices are in “returnable” condition and the device is returned within 7 days of the RMA date. Returnable condition requires the item to be in new condition, in the original packaging and all parts and documentation received. Return shipping is the customer responsibility.
Our money back guarantee does not apply to customers who received a free device, minimum commitment contracts, and any charges for page usage. In addition, we may not be able to refund all of the taxes that you paid. VOIPPROS will use commercially reasonable efforts to refund promptly any charges (less any amounts that you owe to us) to your account following the return of your device. If your device is not returned within 14 days from the RMA date, VOIPPROS will refund for all eligible charges except for the device charges. Once the device is returned, the device charges will be refunded fess any applicable restock fee.
A charge for the retail price of any device will be made to the customer’s account if the device is not returned within 14 days of the RMA date.
WE HAVE THE RIGHT TO REVOKE THE MONEY BACK GUARANTEE FOR ALL CUSTOMERS AT ANY TIME WITHOUT PRIOR NOTICE.
The 30-Day Money Back Guarantee does not apply if you are found to be in violation of our terms of service or if you have taken advantage of the guarantee in the past.
1.2 After 30 Days. Following the first 30 days after initial sign up, you will not receive any refund or partial refund or any credits for charges already billed to your account in the month of cancellation, or any prepaid amounts paid under an annual plan. Activation fees, shipping fees and one-time fees are not eligible for any type of refund; only service fees are refundable as outlined in this agreement. Equipment is not returnable or refundable after the 30-Day Money Back period. Non-usage of service does not constitute cancellation of service nor does it extend the 30-Day Money Back Guarantee period.
1.3 Minimum Commitments Contracts. The 30-Day Money Back Guarantee does not apply to any executed minimum commitment contract. In the event you signed up for a minimum commitment contract, in addition to any disconnect fee, you will be responsible for all charges for the entire minimum commitment period and authorize VOIPPROS to bill these fees to your payment method (credit card).
1.3 Porting. You may be able to take, or “port,” your current number to another service provider. Once your port is completed through your new service provider, you must email customerservice@VOIP-PROS.com to cancel your VOIPPROS Fax Service. Until you cancel service with VOIPPROS, you will remain a VOIPPROS customer, and you will continue to be responsible for all charges and fees associated with your VOIPPROS Fax Service. If you cancel your Service prior to completion of the port, your Service will not work and your number may not be available for porting. Your account must be active and in good standing in order to port out your number.