Interactive Voice Response Systems
24/7 Self-Service Customer Support & Automated Mass Messaging
What Is Interactive Voice Response & How Does it Work?
Inbound IVR Systems
With inbound IVR systems, callers can use their touch-tone phone to interact with a business’s database on demand — all without ever initiating an agent interaction. This self-service application reduces the number of basic but time-consuming calls for the business staff and improves the outcomes of customer interactions.
Outbound IVR Systems
Outbound IVR systems are mass messaging automation platforms for voice, SMS, and email. Used in traditional contact centers or for any business that requires customer interactions, outbound IVR software sends pre-recorded, automated messages to selected groups of customers, eliminating the need for individual calls.
Four Benefits IVR Systems Offers Businesses of Any Size
Inbound and outbound IVR systems offer compelling benefits to businesses across all industries and verticals
Reduced Operational Costs
IVR software reduces a businesses’ workload, whether using it in a traditional contact center setting or using it to streamline and automate customer interactions outside of a typical call center environment. IVR reduces the operational expenses associated with bringing on new employees to handle customer needs and interactions while also increasing your customers’ overall productivity and bottom line.
Eliminating redundant, mundane or low-need customer touchpoints free up employees or contact center agents to focus on customer interactions that require direct or personal communication. Priority focus can be reserved for customer interactions that benefit from working with a human, leading to reduced call times and higher rates of First Contact Resolutions.
Improved Customer Experience
Many customer needs can be satisfied without human interaction. Inbound IVR software empowers customers with self-service options for everything from paying bills to getting store hours. Outbound IVR automates communications so customers don’t miss critical info. Positive customer experiences and resolutions are proven to increase customer satisfaction, loyalty, & retention, valuable outcomes you can offer business customers with IVR.
Using IVR solutions to provide exceptional customer experiences can yield significant upticks in customer loyalty, repeat purchases, and a customer’s overall lifetime value. But IVR is also an ideal way for businesses to automate communications about promotions, specials, events, new products, and other revenue-driven business activities, giving your business customers a new, low-cost way to drive sales and build brand recognition.
99.999% Uptime SLA
Disclosure Statement: VOIP-Pros is a wholly-owned subsidiary/trademark of TELEPHASE. All financial transactions, final terms and agreements are conducted under TELEPHASE.
Commercial Applications for Interactive Voice Response
IVR systems offer inbound and outbound tools that increase efficiency and improve customer experiences, making IVR a great fit for any business or workgroup that regularly addresses customer inquiries. VOIP-Pros offers IVR to customers across many verticals to address a broad range of customer interactions spanning everything from typical, everyday inquiries to customized or unique applications.